Returning Web Orders
Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling). Jam Audio will cover all reasonable and customary ground shipping fees if the product was damaged, defective, or if the wrong item was shipped.
To return an item you ordered from our website phone or email Jam Audio Customer Service on 03 8756 6500 (business days between 8.30am - 5pm AEST) or email@example.com to request a goods return approval number (RA number) along with details of our return address. We recommend using an insured and prepaid method for your return, such as Australia Post certified mail or an insured courier for proof of delivery.
To avoid any additional fees, please include all original packing materials, manuals and accessories with the product. All merchandise must be returned in its original packaging and in saleable condition. Wearable items (including headphones with ear tips that sit inside the ear) must be unworn.
Typical turnaround time for returns or replacements is about two to four weeks, but may be a bit longer during high volume periods.
Returning Store Purchases
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Returning Products Under Warranty- If you purchased our product from a retail store, please return it to the store at which you made the purchase.